Express help

Frequently Asked Questions

We've collected frequently asked questions by our customers and put them on this page to serve you faster and better.

If your question isn't answered here, please head over to Help for more ways to contact us.

Do I have to pay customs duty?

No, the products are already custom cleared and in Etherbit's warehouses in India. Your order will be dispatched in 24 hours and delivered within 2-5 days with free express shipping. See our shipping policy.

Price shown on Etherbit.in includes everything. It is what you pay to buy the products and get them delivered to your doorstep. There are no hidden charges.

Permalink

How do I avail GST billing?

GST invoicing is available for business customers during checkout on the last payment step.

Permalink

How do I avail warranty?

Permalink

Who is behind Etherbit.in?

Harsh Vakharia, Dhvani Vakharia, and a team of 8!

Want to work with us? Reach out to us at people@etherbit.in

Permalink

What brands are working directly with Etherbit?

Permalink

How do I verify authenticity of my device bought from Etherbit?

Permalink

How do I find tracking information for my order?

Tracking information for your order will be sent to you via email once your order is dispatched. We dispatch In-Stock items in 24 working hours. During weekends and public holidays, this may take longer.

You can find & track your orders from your account page: My Account

See our shipping policy.

Permalink

How much time does it take to deliver an order?

Orders with In-Stock items placed before the cutoff time (9 AM) on a working day are shipped on the same day. All orders placed after the cutoff time are dispatched on the next working day.

Once shipped, our delivery partners deliver orders within 2-6 business days to most pincodes. Remote and rural areas may have different delivery timelines.

You can check the estimated delivery time for your pincode on any In-Stock product page on Etherbit.in.

Permalink

What is a "Ships after" date?

Products with "Ships after" date will only be shipped after the date mentioned on the product page.

The "Ships after" date is calculated based on the inputs received from the manufacturer and the Indian customs. Thus, please note that the "Ships after" date is a tentative date, and it is subject to change.

Permalink

Does Etherbit have a brick & mortar store?

No, we only sell products online on Etherbit.in

Permalink

Does Etherbit accept Cash on Delivery (CoD)?

Yes, we accept Cash on Delivery (CoD) for orders below ₹20,000.

Permalink

Does Etherbit have any referral or affiliate program?

Yes, we do. Check out Refer & Earn

Permalink

How do I get support from Etherbit?

Please head over to Help for ways to contact us.

Permalink